COMPLAINTS PROCEDURE OF THE ONLINE SHOP HTTPS://TESLUX.SK

Relations between the Seller and the Buyer under these Complaints Regulations are governed by the provisions of the Commercial Code in the event that the Buyer is not a consumer, i.e. is acting within the scope of its business activities. Relations between the seller and the buyer are governed by the provisions of the Civil Code if the buyer is a consumer.

The warranty period starts from the date of receipt of the goods by the buyer. For products that require installation by a specialist,resp. by a professional service, the warranty period will only start from the date of commissioning. In this case, the buyer has two obligations – he must order the commissioning (professional installation) together with the goods so that the installation can be carried out when the goods are handed over to the buyer, and he must provide the necessary assistance to carry out the installation.

The buyer has the right to claim defective goods until the end of the warranty period. Warranty service is applied at the registered office of the seller TESLUX, s.r.o.. In the event of the necessity to resolve the complaint with the buyer, the intervention is charged at a flat rate according to the valid price list.

The consumer’s statutory rights are not affected.

The customer is obliged to claim a mechanically damaged product immediately /max. 24 hours for goods sent by freight service, express delivery or post. It is also necessary to immediately complain about incompleteness of the goods. Later complaints of this type will be disregarded. If the product is damaged during transport, the customer is obliged to claim the goods from the carrier. We are only obliged to take out transport insurance at the express request of the buyer. The costs are borne by the buyer.

When making a warranty claim, the customer is obliged to deliver:

• the goods with complete accessories that came with the product. (according to the receptionist).
• a copy of the delivery note, assembly note, or service booklet, i.e. documents that show the method of acquisition of the goods, the serial number of the goods and the date of acceptance by the customer – without this document, the warranty claim will not be accepted!!! (In case of non-delivery of these documents, it is possible to search for these documents in our archive for a fee of 10 € excluding VAT).
• Proof of any previous warranty-related repairs must also be provided.
• a detailed description of the fault, or a report of the fault, and the name of the service technician who verified the fault.
• in case of delivery of the complaint to the service with any transport service (DPD, post), this package must be clearly marked as “COMPLAINT”.

If the Buyer fails to comply with these points, the claim will not be accepted and the goods will be returned at the Buyer’s expense.

In the event of an unjustified claim, the buyer will be charged for all costs associated with its handling, according to the valid price list of TESLUX, s.r.o..

The buyer is responsible for the cost of transport to the service centre. In the case of acceptance of a complaint delivered as a parcel to the Seller’s registered office, (with the exception of mail, special delivery, etc., when the parcel is not delivered directly to the Seller’s registered office), TESLUX, s.r.o. will send the parcel back to the Buyer free of charge!

After the complaint has been processed, the buyer is notified (by phone, fax, email, in writing, etc.) that he can pick up the complaint. If the customer does not collect the complaint within 14 days from the date of notification (sending the notification), the customer will be charged 20 €/day for each day after this date for each piece of the complained product (component) listed on the service letter.